Help Desk Monkey
I work for the university doing tech support for staff and students. For the most part its a ridiculously easy job for anyone who is computer savvy, and it pays pretty decent. The one and only difficult part of the job is dealing with certain faculty members. For a school that prides itself on its computer science program we have some of the most retarded faculty member I have ever had to have the displeasure of talking to. Here’s just a few excerpts from recent conversations with our computer illiterate faculty members:
“Ok sir, it appears that you don’t have cookies enabled, I can help you fix that. Go ahead and open up Internet Explorer.”
“You mean the internet?”
“Well what program do you use to access the internet sir?”
“I just click on the internet button and it automatically pops up.”
“…”
“Ok go ahead and do that then.”
“Ok, now what?”
“Do you see a tools button in the top right hand corner?”
“On the website?”
“No, in your web browser.”
“I’m looking all over the page and I don’t see Tools”
“It wont be on the page itself, its in the program, at the very top right of your screen”
“There’s nothing there, its just the buttons for my email.”
“Above that sir, in the window frame itself.”
“There isn’t anything above that.”
“…..”
“Ok sir, I’m going to recommend you use our online help so we can screen share with you.”
And of course upon screen sharing with them we discovered that they just refused to look outside of the page itself to the actual options buttons in the Internet Explorer window. Pretty bad I’d say…but it doesn’t quite top the guy who refused to plug in his keyboard because he was afraid he might mess something up and made us send a tech out to do it for him…*sighs* some people just shouldn’t be working for a university…Or at least maybe we should offer free Computers 101 courses for all new staff members…
